Director, Global Knowledge Management – eBay
Reporting to the Sr. Director, Knowledge Management & Self Service (eBay Global Customer Experience), the Knowledge Management Director will lead a global team responsible for managing knowledge for Customer Service agents and external customers seeking a resolution to their issue/question. This person will be responsible for leading a Knowledge Management transformation from a people, process and technology standpoint with key focus on:
The Director of KM will be charged with strengthening the management team of each KM function by providing coaching and counsel to further develop their leadership capabilities and capacity.
The candidate will also partner with senior executives and leadership teams across GCX to build strong partnerships to deliver on strategic KM and GCX goals.
The Knowledge Management team consists of four people managers, twenty-three individual contributors that will grow to approximately forty in 2013 located in San Jose, Seattle, Salt Lake City, Dublin, Germany, China and India.
Contact: Apply directly on Silu.com at http://jobs.silu.com/job/23459